Shipping policy
Bravic Enterprises Pty Ltd trading as Camping Mat Warehouse (“Camping Mat Warehouse”, “we”, “us” or “our”) owns and operates the Camping Mat Warehouse website.
By placing an order through our website, you agree to the terms outlined in this Shipping & Returns Policy. We have provided this policy to clearly explain our shipping, delivery, returns and order processes.
Shipping & Dispatch
All orders are dispatched from our warehouse in Morisset, NSW.
We endeavour to pack and dispatch orders within 7 business days of receiving cleared payment. Orders are dispatched Monday to Friday, excluding NSW public holidays.
During busy periods, including sales, promotions and peak holiday periods, dispatch times may occasionally be longer.
Once an order has been collected by the courier, delivery times are outside our direct control. However, if you experience an unreasonable delay, please contact us on 1300 645 008 and we will assist with tracking and investigating your delivery.
Stock Availability
Stock availability is displayed on our website when stock levels become low. When you purchase a product, that item is allocated and put aside for your order.
We maintain and regularly update our inventory levels through our website; however, on rare occasions, a stock discrepancy may occur.
If this happens, we will contact you as soon as possible and provide suitable options for fulfilling your order. These may include switching to an alternative product, placing the item on backorder, or providing a refund.
Shipping Costs
Shipping charges are calculated based on the size, weight and cubic volume of your order and the delivery location.
We aim to pass on our shipping and handling costs without adding a profit margin to the freight charge.
Shipping costs are calculated and displayed during checkout before payment. Where multiple courier options are available for your location, you may be given the option to select the service that best suits you.
Transit Times
Courier transit times vary depending on your location and the carrier selected. As a general guide, delivery may take approximately 2–14 business days after dispatch.
These timeframes are estimates only and may be affected by courier delays, weather events, remote delivery locations, peak periods and other circumstances outside our control.
Tracking Your Order
Once your order has been dispatched, you will receive tracking information by email and/or text message where available.
You can use the tracking link provided to follow the progress of your delivery and receive updates directly from the courier.
Changing Your Delivery Address
If you need to change your delivery address, please contact us before your order is dispatched.
Once your order has been dispatched, we may be unable to change or redirect the delivery address.
PO Box Deliveries
Camping Mat Warehouse generally does not deliver to PO Box addresses because most of our products are shipped by courier.
Where courier delivery is unavailable to your location, we may contact you to discuss alternative delivery arrangements.
Backorders
Where a product is available for backorder, the expected availability date will be displayed where possible.
If your order contains both in-stock and backordered products, we will generally hold the entire order until all items are available so they can be dispatched together.
If you would prefer available items to be shipped separately, please contact us. Additional freight charges may apply.
Delayed Deliveries
If your delivery has exceeded the expected delivery timeframe, please contact us on 1300 645 008.
We will assist by contacting the courier and investigating the location and status of your shipment.
Goods Damaged in Transit
Please inspect your order when it arrives.
If a parcel appears significantly damaged when delivered, you may refuse delivery where appropriate.
If you discover transit damage after accepting your delivery, please contact us as soon as possible on 1300 645 008.
We may request photographs of the packaging and damaged product to assist with the courier claim and our assessment.
Where appropriate, we will arrange a replacement, repair or refund once the matter has been assessed.
Goods Lost in Transit
If your order appears to have been lost in transit, please contact us.
We will lodge an investigation with the courier. Once the courier has confirmed the shipment as lost, we will arrange an appropriate replacement or refund.
Change of Mind Returns
Camping Mat Warehouse accepts eligible change-of-mind returns where you contact us within 30 days of receiving your order.
Products must be returned in a condition suitable for resale, subject to our assessment when the returned goods are received.
Customers are responsible for arranging and paying the cost of return shipping. We strongly recommend using a tracked delivery service, as returned goods remain the customer's responsibility until received by us.
Change of Mind Refund Options
Once the returned item has been received and inspected, you may choose:
Store Credit: A store credit for the eligible purchase price of the returned product, excluding shipping charges.
Refund to Original Payment Method: A refund of the eligible purchase price to your original payment method, less a 10% restocking fee and any applicable non-refundable shipping costs.
Original shipping charges are not refundable for change-of-mind returns.
If your original order received free or subsidised shipping and the product is subsequently returned due to change of mind, the actual shipping cost incurred by Camping Mat Warehouse may be deducted from the refund or store credit.
We will notify you once your return has been received and processed.
Warranty & Faulty Products
Please inspect your goods upon arrival. If you notice damage, a manufacturing fault or another issue requiring our attention, please contact us as soon as possible.
Where applicable, please register your eligible Camping Mat Warehouse mat through our website to activate the extended product warranty.
For eligible registered products, Camping Mat Warehouse provides a 12-month warranty from the date of purchase, subject to the applicable warranty terms and exclusions.
If we ask you to return an item for assessment, we will provide instructions for doing so. Where a valid warranty claim is confirmed, reasonable return shipping costs may be reimbursed up to the amount actually charged by the courier.
We aim to assess returned warranty claims within 7 business days of receiving the product.
Depending on the circumstances and applicable consumer rights, the resolution may include:
- repair or replacement of the product;
- store credit; or
- a refund to the original payment method, including applicable shipping costs.
Our warranty applies to the original purchaser and is not transferable.
Our warranty is provided in addition to any rights and remedies you may have under the Australian Consumer Law. Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded.
Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Orders can generally be cancelled prior to dispatch. If your order has already been dispatched, it will need to be handled in accordance with the applicable returns provisions above.
GST
All prices displayed on our Australian website include GST, unless otherwise stated.
Shipping Insurance
Standard shipping does not include additional optional transit insurance unless specified.
Where additional shipping insurance is available, it may be purchased at an additional cost. Insurance charges are generally non-refundable for change-of-mind or warranty returns.
Please contact us if you would like further information about shipping insurance before placing your order.
Customer Service
If you have any questions about an order, shipping, delivery, returns or warranty claims, please contact us:
Camping Mat Warehouse
Bravic Enterprises Pty Ltd
Phone: 1300 645 008
Email: info@bravic.com.au
We’re happy to assist with any questions regarding your order.