Made by campers, for campers. Built for Australian adventures.

At Camping Mat Warehouse, we stand behind the quality of our products. Our recycled polypropylene camping mats are designed for Australian outdoor conditions, using quality woven materials, UV-stable binding and stitching, and stainless steel eyelets.

We offer a 3-Year Registered Mat Warranty, with no pro-rata reductions, to give our customers additional confidence in their purchase.

Our voluntary warranties provide benefits in addition to your rights under the Australian Consumer Law (ACL). Registration is not required to access your statutory consumer rights.

1. Mat Warranty & Registration

Standard 30-Day Manufacturer's Warranty

All Camping Mat Warehouse recycled polypropylene mats include a 30-day voluntary manufacturer's warranty against manufacturing defects from the original purchase date.

No registration required.

Extended 3-Year Registered Mat Warranty

Eligible recycled polypropylene camping mats qualify for our extended 3-year manufacturer's warranty when registered within 30 days of purchase.

To qualify:

• The mat must measure at least 1.8 m × 1.8 m.
• It must be purchased from Camping Mat Warehouse or an authorised seller.
• Registration must be completed within 30 days of purchase.
• The extended voluntary warranty applies to the original purchaser and is not transferable.
• The warranty runs for three years from the original purchase date, not the registration date.

Registration also confirms that you have received and read our Care & Maintenance Instructions, including the correct way to fold your mat.

No pro-rata reductions: Approved claims under our extended voluntary warranty do not have their remedy value reduced based on the age of the mat.

These eligibility and registration requirements apply only to our additional voluntary warranty and do not restrict your rights under Australian Consumer Law.

2. What Does Our Warranty Cover?

Our voluntary manufacturer's warranty covers eligible manufacturing defects, rather than damage caused by use, accidents or improper care.

New and Unused Mats

Our standard 30-day voluntary warranty covers manufacturing defects involving:

• Recycled polypropylene woven material.
• Outer binding.
• Stitching.
• Stainless steel eyelets.

Once Your Mat Has Been Used

After first use, our extended 3-year voluntary warranty continues to cover eligible manufacturing defects in the recycled polypropylene woven material.

Damage to binding, stitching or eyelets caused by use, pegging, pulling, folding, abrasion, furniture movement or other external forces is excluded from our voluntary manufacturer's warranty.

A mat is not automatically considered free from manufacturing defects simply because it has been used.

Any manufacturing defect that becomes apparent after use will be assessed in accordance with applicable Australian Consumer Law rights.

3. Natural Weave & Size Variations

Our mats are woven products, and minor variations are a normal part of the manufacturing process.

These may include:

• Minor thread turns or thread swaps.
• Small loose or short threads.
• Slight variations in weave appearance.
• Minor differences in finished dimensions.

Our mats are manufactured to a dimensional tolerance of approximately ±2%.

These variations are not generally considered manufacturing defects where they do not affect the mat's appearance beyond reasonable expectations, performance, durability or expected life.

This does not exclude any rights under Australian Consumer Law where a variation constitutes a failure to meet a consumer guarantee.

4. Warranty Exclusions

Our voluntary manufacturer's warranty does not cover damage or deterioration caused by:

• Normal wear and tear associated with intended use.
• Accidental damage, cuts, punctures, burns or abrasions.
• Incorrect folding or forcing the mat against its natural fold lines.
• Dragging furniture, chairs, tables or sharp objects across the mat.
• Pulling, overstretching or applying excessive tension to the mat.
• Incorrect pegging, over-tightening screws or pulling on eyelets.
• Fire, hot coals, cigarettes, mosquito coils or other heat sources.
• Harsh chemicals or unsuitable cleaning products.
• Improper storage, including prolonged storage while wet.
• Misuse, neglect, alterations or use outside the product's intended purpose.
• Damage from animals, pests or external events.
• Commercial or permanent installations outside the mat's intended recreational use.

Our mats are designed for outdoor conditions and incorporate UV-stabilised materials. Normal outdoor use is not, by itself, a warranty exclusion. Claims involving sunlight exposure, fading or deterioration will be assessed according to the cause of the issue, the product's intended use and applicable consumer guarantees.

Failure to follow our Care & Maintenance Instructions may result in a voluntary warranty claim being declined where that failure caused the reported damage.

These exclusions apply only to our voluntary warranty and do not exclude or restrict any rights under Australian Consumer Law.

5. Repairs, Replacements & Refunds

Camping Mat Warehouse is committed to resolving genuine manufacturing faults fairly and efficiently.

Our Preferred Warranty Resolution

For approved claims under our voluntary manufacturer's warranty, our preferred remedies are:

1. Repair

Where a suitable and durable repair is practical, we may arrange for the affected mat or component to be repaired.

2. Replacement

Where repair is not practical or appropriate, we may provide a replacement mat of the same design and size, subject to availability, or an agreed equivalent product.

3. Refund

Refunds will be provided where required under Australian Consumer Law or otherwise agreed by Camping Mat Warehouse.

Australian Consumer Law Remedies

For a minor failure to meet a consumer guarantee, Camping Mat Warehouse may generally choose to repair, replace or refund the product, provided the failure is remedied within a reasonable time.

For a major failure to meet a consumer guarantee, the customer is generally entitled to choose a refund or replacement in accordance with Australian Consumer Law.

If a minor failure is not remedied within a reasonable time, additional remedies may become available under the ACL.

Warranty Period After Repair or Replacement

A repair or replacement under our voluntary manufacturer's warranty does not automatically restart or extend the original voluntary warranty period.

Any repaired or replacement product remains subject to applicable Australian Consumer Law guarantees.

6. How to Lodge a Warranty Claim

If you believe your mat has a manufacturing defect, please contact the business from which you purchased it.

For purchases made directly from Camping Mat Warehouse, please email info@bravic.com.au with:

• Your name and contact details.
• Proof of purchase or information allowing us to verify your purchase.
• Warranty registration details, where applicable.
• A brief description of the problem.
• Clear photographs showing the reported fault.
• Information about how the mat has been used and cared for, where relevant.

We recommend contacting us as soon as reasonably possible after discovering a fault, preferably within 14 days. This helps us assess the issue promptly but is not a mandatory deadline for exercising your Australian Consumer Law rights.

Please contact us before returning a product so we can discuss the appropriate assessment and return arrangements.

Warranty Assessment

We aim to assess warranty claims within 7 business days after receiving the information or returned product reasonably required to assess the claim.

Some claims may require additional inspection or investigation.

Return Freight & Claim Expenses

We will advise you of any proposed return arrangements and expenses before asking you to return a product.

Where a product fails to meet an Australian Consumer Law guarantee, reasonable return or transportation costs will be handled in accordance with your statutory rights. This may include reimbursement of reasonable costs or arranging collection where required.

For claims made solely under our additional voluntary warranty, we will advise whether the product needs to be returned and whether any return costs apply.

7. Products Not Eligible for the Extended Mat Warranty

The 3-year registered mat warranty applies only to eligible recycled polypropylene camping mats measuring at least 1.8 m × 1.8 m.

The following products are not included in the extended voluntary mat warranty:

• Smaller door mats.
• Runners.
• Carry bags.
• Mat screw kits.
• Complimentary accessories.
• Other camping and caravan products.

Purchased products outside the extended mat warranty remain subject to any applicable product-specific voluntary warranty and Australian Consumer Law.

Complimentary products are not included in the extended voluntary mat warranty. This does not affect any consumer guarantee rights that may apply to goods supplied as part of a purchase.

8. Change-of-Mind Returns

We understand that sometimes customers change their minds.

Camping Mat Warehouse accepts eligible change-of-mind returns within 30 days of receiving the product, provided:

• The product is unused.
• It is in its original packaging.
• All components are included.
• It is in resalable condition.
• The return has been arranged with us.

Return Options

Store Credit

Receive store credit equal to the returned product's purchase price, excluding shipping.

Refund

Receive a refund to the original payment method, less a 10% restocking fee.

Change-of-Mind Shipping

Customers are responsible for arranging and paying return freight for change-of-mind returns.

Original shipping charges are non-refundable for voluntary change-of-mind returns.

We recommend using a tracked shipping service.

These conditions and the 10% restocking fee apply only to change-of-mind returns. They do not apply where a customer is entitled to a remedy under Australian Consumer Law.

9. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our voluntary manufacturer's warranty provides benefits in addition to the rights and remedies available under Australian Consumer Law.

Nothing in this warranty excludes, restricts or modifies those statutory rights.

Consumer guarantees may continue to apply after the expiry of our voluntary warranty periods, depending on the circumstances.

10. Mat Product Registration

Register your eligible recycled polypropylene camping mat within 30 days of purchase to activate your extended 3-year voluntary manufacturer's warranty.

Registration helps us verify your purchase and confirms you have received our Care & Maintenance Instructions.

Before registering, please read our Care & Maintenance page, particularly the folding and storage instructions.

Registration is not required to access your Australian Consumer Law rights.