ATTENTION

PLEASE READ TO THE BOTTOM OF THIS PAGE THEN REGISTER YOUR PURCHASE TO ACTIVE YOUR WARRANTY

REMEMBER IF YOU DAMAGE THE MAT IT WILL NOT BE REPLACED UNDER WARRANTY.

Warranty

Warranty only valid for original owner.
Warranty on manufacturing faults only.
Damage caused by miss use ,as listed in the care and maintenance guide, are not covered under warranty

Change of Mind Returns

At Bravic Enterprises Pty Ltd t/a Camping Mat Warehouse, we understand that sometimes you may change your mind. We gladly accept returns for change-of-mind purchases, provided the following conditions are met:

Return request must be made within 30 days of receiving your item.

The item must be unused, in original packaging, and in resalable condition.

Return Shipping

Customers are responsible for arranging and covering the cost of return shipping.

We recommend using a tracked shipping service for your peace of mind.

Refund Options

Store Credit: You will receive a store credit equal to the purchase price (excluding shipping) once the item is received and inspected.

Cash Refund: If you prefer a refund to your original payment method, a $10 restocking fee will be deducted to cover handling and overhead costs.

Please note: Shipping charges are non-refundable.

Once your return has been processed, we will notify you via email.

Warranty Returns

At Bravic Enterprises Pty Ltd t/a Camping Mat Warehouse, we stand behind the quality of our products.

Please inspect your item upon delivery to ensure there is no damage during transit or any other issues that may require our attention. Any concerns must be reported within 30 days of receiving your item.

Warranty Coverage

We honour all valid warranty claims submitted within 1 year of the original purchase date. Warranty applies to the original owner only and is non-transferable for manufacturing faults only. Warranty coverage only valid with registered product purchase. Warranty will not be valid if care and maintenance instructions are not adhered too.

Return Process

Customers are responsible for initial return shipping costs.

If your warranty claim is approved, we will reimburse your shipping costs, up to the value of the original courier invoice. Please keep a copy of the amount paid for shipping and ensure you send this receipt with proof of purchase with your claim.

Once we receive your returned item, we will assess your warranty claim within 7 business days. If the claim is approved, you will have the option to choose from:

A full refund to your original payment method, including reimbursed shipping costs

A store credit for the value of the product

A replacement item, subject to stock availability

Please note: Once the mat has been used, it is considered accepted as being of good quality and free from manufacturer faults. Warranty claims cannot be made for issues arising after use unless they relate to genuine manufacturing defects.

For any concerns or to initiate a warranty claim, please contact us at info@bravic.com.au with a description of the issue, your proof of purchase, and photos if applicable.

 Warranty Conditions & Exclusions

To ensure your warranty remains valid, please follow all care and usage guidelines.
Warranty claims will not be accepted if damage is caused by misuse or neglect, including but not limited to the following:

Submitting a Warranty Claim

To help us assess your claim, please include the following:

Clear photos showing the issue

Details of purchase from your warranty registration form.  Name, Phone, Email, etc.  

Or A copy of your purchase receipt if purchased from a 3rd party supplier

We cannot process warranty claims without this information.

Warranty coverage applies to manufacturing faults only, and each claim is subject to evaluation.

For any questions or to lodge a claim, please contact us at info@bravic.com.au.