Terms of service
These Terms of Service apply to your use of the Camping Mat Warehouse website and to purchases made through our website.
The website is operated by Bravic Enterprises Pty Ltd trading as Camping Mat Warehouse, ABN 73 650 113 303.
By accessing or using our website, creating an account, or placing an order with us, you agree to these Terms of Service together with our other applicable policies, including our Shipping & Returns Policy, Warranty Policy and Privacy Policy.
If you do not agree with these terms, you should not use this website.
1. About Us
In these Terms of Service, the terms “we”, “us” and “our” refer to Bravic Enterprises Pty Ltd trading as Camping Mat Warehouse.
The terms “you” and “your” refer to the person accessing our website or purchasing goods or services from us.
2. Changes to These Terms
We may update these Terms of Service from time to time.
Any updated terms will take effect when they are published on our website. Your continued use of the website after changes are published will be subject to the updated terms.
The terms applying to a purchase will generally be those in effect at the time the order is placed, subject to applicable law.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, specifications, availability and pricing displayed on our website are accurate.
Colours and appearance may vary slightly depending on lighting, photography and the device or screen used to view our website.
Measurements, weights and other specifications may be approximate unless expressly stated otherwise.
We reserve the right to correct errors or omissions in product information where they occur.
4. Pricing and GST
Unless otherwise stated, prices displayed on our Australian website are in Australian dollars (AUD) and include GST.
Shipping charges and any other applicable charges will be displayed during checkout before you complete your purchase.
Prices may change from time to time. A price change will not normally affect an order that has already been accepted by us, except where there has been an obvious pricing or system error.
5. Placing an Order
When you submit an order through our website, you are offering to purchase the selected products at the prices and on the terms displayed at checkout.
You are responsible for ensuring that the information provided with your order, including your name, contact details and delivery address, is accurate.
After placing an order, you will generally receive an order confirmation by email.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- incorrect pricing or product information has been displayed;
- payment cannot be processed;
- we reasonably suspect fraudulent or unauthorised activity;
- delivery cannot reasonably be made to the supplied address; or
- the order otherwise breaches these Terms of Service.
If we cancel an order after payment has been received, we will refund the applicable amount paid for the cancelled products.
6. Payment
Payment must be made using one of the payment methods offered at checkout.
Your order may not be processed or dispatched until the required payment has been successfully received or otherwise approved under agreed payment terms.
Additional terms may apply to payment services supplied by third-party payment providers.
7. Cancelling an Order
If you wish to cancel or change an order, please contact us as soon as possible.
We will generally allow an order to be cancelled before it has been dispatched.
Once an order has been dispatched, it cannot normally be cancelled and must instead be dealt with under our applicable returns policy.
8. Promotions, Discount Codes and Coupons
Promotional offers, discount codes and coupons may be subject to additional conditions displayed with the applicable promotion.
Unless otherwise stated:
- discount codes and coupons cannot be combined with another discount or promotional offer;
- a minimum purchase amount may apply;
- shipping charges do not count towards a minimum purchase requirement; and
- promotions may be changed or withdrawn in accordance with their advertised terms.
Where a promotion specifies a $100 minimum spend, the minimum applies to the value of eligible products before shipping charges.
9. Stock Availability
We make reasonable efforts to maintain accurate stock information on our website.
When you purchase a product, available stock is allocated to your order.
Occasionally, an inventory discrepancy may occur. If we discover that a product you have ordered is unavailable, we will contact you as soon as possible.
Depending on the circumstances, we may offer options including an alternative product, a backorder or a refund.
10. Shipping and Delivery
Orders are dispatched in accordance with our Shipping & Returns Policy.
Delivery and transit timeframes provided on our website are estimates only.
Once an order has been collected by a courier or freight provider, delivery timeframes may be affected by circumstances outside our control.
We will, however, provide reasonable assistance if an order is delayed, damaged or lost during transit.
11. Returns and Change of Mind
Eligible change-of-mind returns may be accepted where you contact us within 30 days of receiving your order, subject to our Shipping & Returns Policy.
Customers are responsible for return shipping costs for change-of-mind returns.
Where a refund to the original payment method is selected for an eligible change-of-mind return, a 10% restocking fee may apply.
Original shipping charges and applicable return shipping costs are generally not refundable for change-of-mind returns.
Please refer to our Shipping & Returns Policy for full details.
12. Warranty and Australian Consumer Law
Our products may be covered by a Camping Mat Warehouse product warranty. The applicable warranty period, registration requirements, exclusions and claim process are set out in our Warranty Policy.
Our warranties are provided in addition to rights and remedies available under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in these Terms of Service is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
13. Risk and Ownership
Ownership of products remains with us until we have received full payment for the products.
Risk in the goods passes in accordance with applicable law and the relevant delivery arrangements.
Nothing in this section limits any rights you may have in relation to goods that are lost or damaged during delivery.
14. Website Use
You must use our website lawfully and must not use it in a way that could damage, disable, interfere with or compromise the website or its security.
You must not attempt to gain unauthorised access to our website, systems, customer accounts or data.
You are responsible for taking reasonable precautions when accessing websites and downloading information online.
15. Intellectual Property
Unless otherwise stated, the content of this website, including text, photographs, graphics, logos, product designs, branding and other material, is owned by or licensed to Bravic Enterprises Pty Ltd.
You may view, download or print website content for your personal, non-commercial use.
Unless permitted by law or authorised by us in writing, you must not reproduce, distribute, modify, publish, commercially exploit or create derivative works from our website content.
16. Third-Party Websites and Services
Our website may contain links to third-party websites or use services supplied by third parties, including payment providers, couriers and other service providers.
Links to third-party websites are provided for convenience and do not necessarily constitute our endorsement of those websites or their content.
We are not responsible for the content, availability or privacy practices of third-party websites that we do not operate.
17. Website Availability
We aim to keep our website accurate, secure and available; however, we cannot guarantee that access will always be uninterrupted or error-free.
The website may occasionally be unavailable due to maintenance, technical problems, internet outages, third-party services or circumstances outside our reasonable control.
Where permitted by law, we are not responsible for loss caused solely by temporary website unavailability or technical interruptions outside our reasonable control.
18. Limitation of Liability
To the maximum extent permitted by law, we exclude liability that may lawfully be excluded.
Nothing in these Terms of Service excludes, restricts or modifies any right, guarantee or remedy available to you under the Australian Consumer Law or any other applicable law where that right, guarantee or remedy cannot lawfully be excluded.
Where our liability may lawfully be limited, it will be limited to the extent permitted by applicable law.
19. Privacy
We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable privacy laws.
Our Privacy Policy explains how we collect, use, store and disclose personal information, including information provided when you make a purchase, contact us or use our website.
20. Security
We take reasonable measures to protect information provided through our website.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
If you create an account with us, you are responsible for keeping your login details secure and should contact us if you believe your account has been accessed without authorisation.
21. Suspension or Termination of Website Access
We may suspend or terminate access to our website where reasonably necessary, including where a person is misusing the website, attempting unauthorised access or engaging in unlawful activity.
Provisions of these terms that are intended to continue after termination will continue to apply.
22. Events Outside Our Control
We will not be responsible for a delay or failure to perform an obligation where the delay or failure results from circumstances outside our reasonable control, subject always to rights and remedies that cannot be excluded under applicable law.
23. Governing Law
These Terms of Service are governed by the laws of New South Wales, Australia and applicable Commonwealth laws of Australia.
The parties submit to the jurisdiction of the courts of New South Wales and any courts having jurisdiction to hear appeals from those courts.
Nothing in this section limits any rights you may have under applicable consumer legislation.
24. Severability
If any provision of these Terms of Service is found to be invalid, unlawful or unenforceable, that provision will be treated as severed to the extent necessary without affecting the validity of the remaining provisions.
25. Waiver
If we do not exercise a right under these Terms of Service on one occasion, this does not prevent us from exercising that right in the future.
26. Contact Us
If you have questions about these Terms of Service or an order, please contact:
Camping Mat Warehouse
Bravic Enterprises Pty Ltd
Phone: 1300 645 008
Email: info@bravic.com.au
Business address: Unit 3, 10 Kam Close, Morisset NSW 2264