ATTENTION

PLEASE READ TO THE BOTTOM OF THIS PAGE THEN REGISTER YOUR PURCHASE TO ACTIVE YOUR WARRANTY

Warranty & Product Inspection

To enable a smooth warranty claim, you must register your mat purchase within 14 days of purchase. Please use the registration form at the bottom of this page.
Claims will only be accepted from the original owner with valid proof of purchase.
Please note: Warranty is not valid for resold products.

Product Inspection Upon Delivery

We kindly ask that you inspect your mat immediately upon arrival. If you notice any damage or defects, please contact us within 14 days of receiving your item. We stand by the quality of our products and guarantee that your recycled poly mat is free from any manufacturer faults.

Before first use, we recommend the following steps:

• Lay the mat out fully.
• Hose it down to soften the weave.
• Allow it to dry completely before folding it back into its storage bag.

This process helps season the mat, making it easier to fold and promoting proper airflow through the weave—allowing sand, dirt, and water to pass through with ease.

Important Note

Loose or short threads are normal and not considered defects. They do not impact the functionality or quality of the mat.

Most can be trimmed or tucked into the weave for a clean look.

If you have any concerns, please email us at info@bravic.com.au with a photo of the issue and a copy of your purchase receipt. We're here to help and ensure you're completely satisfied with your mat.

Thank you for your understanding.

Change of Mind Returns

At Bravic Enterprises Pty Ltd t/a Camping Mat Warehouse, we understand that sometimes you may change your mind. We gladly accept returns for change-of-mind purchases, provided the following conditions are met:

Return request must be made within 30 days of receiving your item.

The item must be unused, in original packaging, and in resalable condition.

Return Shipping

Customers are responsible for arranging and covering the cost of return shipping.

We recommend using a tracked shipping service for your peace of mind.

Refund Options

Store Credit: You will receive a store credit equal to the purchase price (excluding shipping) once the item is received and inspected.

Cash Refund: If you prefer a refund to your original payment method, a $10 restocking fee will be deducted to cover handling and overhead costs.

Please note: Shipping charges are non-refundable.

Once your return has been processed, we will notify you via email.

Warranty Returns

At Bravic Enterprises Pty Ltd t/a Camping Mat Warehouse, we stand behind the quality of our products.

Please inspect your item upon delivery to ensure there is no damage during transit or any other issues that may require our attention. Any concerns must be reported within 30 days of receiving your item.

Warranty Coverage

We honour all valid warranty claims submitted within 1 year of the original purchase date. Warranty applies to the original owner only and is non-transferable. Warranty coverage only valid with registered product purchase.

Return Process

Customers are responsible for initial return shipping costs.

If your warranty claim is approved, we will reimburse your shipping costs, up to the value of the original courier invoice. Please keep a copy of the amount paid for shipping and ensure you send this receipt with proof of purchase with your claim.

Once we receive your returned item, we will assess your warranty claim within 7 business days. If the claim is approved, you will have the option to choose from:

A full refund to your original payment method, including reimbursed shipping costs

A store credit for the value of the product

A replacement item, subject to stock availability

Please note: Once the mat has been used, it is considered accepted as being of good quality and free from manufacturer faults. Warranty claims cannot be made for issues arising after use unless they relate to genuine manufacturing defects.

For any concerns or to initiate a warranty claim, please contact us at info@bravic.com.au with a description of the issue, your proof of purchase, and photos if applicable.

 Warranty Conditions & Exclusions

To ensure your warranty remains valid, please follow all care and usage guidelines.
Warranty claims will not be accepted if damage is caused by misuse or neglect, including but not limited to the following:

Warranty Will Be Void If:

The mat is folded incorrectly, contrary to our folding instructions.

Pegs, screws, or other fasteners are used in a way that causes damage to the mat's bindings or eyelets.

The mat is burned or melted due to exposure to heat, flames, or hot objects.

Furniture, sharp objects, or heavy items are dragged across the surface, damaging the weave.

Please Do Not:

• Drag items across the mat
• Fold the mat improperly
• Smoke or use heat sources near the mat
• Pull the mat forcefully when securing it to the ground

Submitting a Warranty Claim

To help us assess your claim, please include the following:

Clear photos showing the issue

Details of purchase from your warranty registration form.  Name, Phone, Email, etc.  

Or A copy of your purchase receipt if purchased from a 3rd party supplier

We cannot process warranty claims without this information.

Warranty coverage applies to manufacturing faults only, and each claim is subject to evaluation.

For any questions or to lodge a claim, please contact us at info@bravic.com.au.