Our voluntary warranty provides additional benefits on top of your rights under the Australian Consumer Law (ACL). Registration is not required to access your ACL rights.

1. VOLUNTARY MAT WARRANTY & REGISTRATION

ONLY ELIGIBLE RECYCLED POLY MATS REQUIRE REGISTRATION

Eligible mats must be 1.8m x 1.8m or larger and purchased from Camping Mat Warehouse or an authorised seller.

NOT REGISTERED — 30-Day Voluntary Warranty

REGISTERED — 12-Month Voluntary Warranty

Registration confirms you have received and understood our Care & Maintenance Instructions, particularly the correct way to fold your mat.

The voluntary mat warranty applies to the original purchaser only and covers manufacturing faults relating to the eyelets, stitching and binding.

Please inspect your mat when received. If you notice a manufacturing fault, contact the business you purchased it from as soon as possible, preferably within 14 days of purchase or delivery. This helps us assess the issue promptly and does not limit your rights under the Australian Consumer Law (ACL).

Weave Variations

As a woven product, minor thread turns, thread swaps, loose or short threads and minor weave variations can naturally occur. These are not considered manufacturing faults where they do not affect the performance or expected life of the mat.

All mats are subject to a ±2% variation in weave and finished dimensions.

Warranty Exclusions

Our voluntary mat warranty does not cover normal wear and tear, accidental damage, misuse, incorrect folding, heat damage, damage from sharp objects, excessive force, or damage resulting from failure to follow our Care & Maintenance Instructions.

Products Not Eligible for the Extended Mat Warranty

Mats smaller than 1.8m x 1.8m, including door mats and runners, are not eligible for the voluntary extended 12-month mat warranty and do not require registration.

Other purchased products and camping accessories do not require Mat Product Registration and are not included in our voluntary extended mat warranty. They remain subject to any applicable manufacturer or supplier warranty and your rights under the Australian Consumer Law (ACL).

Free or gifted products are not covered by our voluntary warranty, including carry bags, mat screw kits, screw bags, door mats, runners or other accessories supplied free of charge.

Purchases Not Recorded in Our System

If your purchase is not recorded in our system against your email address, please contact the company, retailer or person you purchased your mat from directly. They will be responsible for assisting you with any questions, concerns or warranty enquiries relating to your purchase.

Camping Mat Warehouse can only assist with warranty enquiries where we are able to verify the purchase through our records.

2. HOW TO LODGE A WARRANTY CLAIM

If you believe your product has a fault, please contact the business you purchased it from first.

If purchased directly from Camping Mat Warehouse, email info@bravic.com.au with:

• Proof of purchase
• Your name and contact details
• A brief description of the issue
• Clear photos showing the fault
• Mat registration details, if applicable

Please contact us before returning any product.

Bravic Enterprises Pty Ltd t/a Camping Mat Warehouse
Unit 3, 10 Kam Close, Morisset NSW 2264
Phone: 1300 645 008
Email: info@bravic.com.au

We aim to assess warranty claims within 7 business days of receiving the returned product. Where applicable, reasonable return shipping costs will be reimbursed in accordance with your rights under the Australian Consumer Law (ACL).

3. CHANGE OF MIND RETURNS & AUSTRALIAN CONSUMER LAW

Change of Mind

Change-of-mind returns are accepted within 30 days of receiving your purchase where the product is unused, in its original packaging, complete and in resalable condition.

Customers are responsible for return shipping and original shipping charges are non-refundable.

Choose either:

Store Credit — Full product purchase price, excluding shipping.
Refund — Refund to the original payment method, less a 10% restocking fee.

The restocking fee does not apply where you are exercising a right to a remedy under the Australian Consumer Law.

Australian Consumer Law (ACL)

Our voluntary warranty is provided in addition to your rights under the Australian Consumer Law. Nothing in our voluntary warranty excludes, restricts or modifies any rights or remedies you may have under the ACL. Product registration is not required to access your ACL rights.

4. MAT PRODUCT REGISTRATION

FOR ELIGIBLE RECYCLED POLY MATS 1.8M x 1.8M OR LARGER ONLY

Complete the Mat Product Registration below to activate your 12-month voluntary mat warranty and confirm you have read and understood our Care & Maintenance Instructions.

Registration is not required to access your rights under the Australian Consumer Law (ACL).