It is our personal guarantee that your recycled poly mat is free of any manufactures faults.
Please inspect your mat before use directly after purchase.
Before use please lay mat out, hose it to soften the weave and allow to dry completely before putting back into its bag. This will allow you to inspect the mat but also season the plastic to make the mat easier to fold and to allow sand, dirt and water to travel through the weave.
Please note that minor loose threads or short threads are normal and are NOT a manufacturer’s defect and do not / will not compromise the product in any way.
Most loose threads can be snipped off or tucked into the weave. If you have concerns, please send us an image along with your receipt to [email protected] so that we can advise.
Returns Due To Change Of Mind
Bravic Enterprises Pty Ltd ta Camping Mat Warehouse will accept returns due to change of mind if a request to return is received by us within 7 days of receipt of item. The item must be returned to us in original packaging, unused and in resalable condition.
Return shipping will be paid at the customers expense and the customer will be required to arrange their own shipping.
Customer will receive store credit as form of refund for change of mind purchases. If a cash refund is requested the customer will receive payment back to the account for which payment was originally made less 10% restocking fee to cover overheads. We will notify via email once completed.
Bravic Enterprises Pty Ltd ta Camping Mat Warehouse will refund as per above but will NOT refund the value of any shipping paid.
Warranty Returns
Please check your goods upon arrival to ensure that there was no damage en route to you or any issues that require our attention or service. If so, you must advise us within 30 days of receiving your item.
Bravic Enterprises Pty Ltd ta Camping Mat Warehouse will honour any valid warranty claims, provided a claim is submitted within 1 year of receipt of items.
Customers will pay at their expense for return shipping and we will reimburse you upon successful warranty claim. Shipping costs reimbursed will not exceed invoice costs paid to the courier service.
Upon return receipt of items for warranty claim, Bravic Enterprises Pty Ltd ta Camping Mat Warehouse to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of:
- refund to your payment method plus any shipping costs incurred.
- a refund in store credit
- a replacement item sent to you if stock is available
Once mat has been used as the buyer you have accepted the mat as being of good quality without any manufactures faults.
Warranty will be voided when:
Damage to the mat is by the owner:
- fails to fold the mat correctly as per the folding instructions located here: https://campingmatwarehouse.com.au/care-and-maintenance/
- when they have used pegs or screws to attach the mat to the ground where excessive pulling has damaged the bindings or the thread on screws have damaged the eyelets
- when the mat has had something hot fall on it to cause melting of the fabric or holes to be burnt in.
- when furniture, sharp items or heavy items have been dragged across the mat pulling the weave.
Please do not:
- Drag items on the mat
- Fold the mat incorrectly
- Smoke or use any heat near the mat
- Pull on the mat with force when attaching to the ground.
Please ensure you provide photos with your claim. Please also a provide copy of the receipt of purchase to validate your warranty. Without this information, we cannot review your warranty claim.
Warranty is offered against manufacturing faults upon evaluation.
It is very important to look after your mat.
This warranty does not cover any faults or damage that has been caused by abuse, improper use, acts of nature including excessive sun exposure, wear and tear, lack of maintenance and incorrect folding and care. This mat is designed to be used under an awning that does not have excessive sun exposure. Mat is not covered under warranty when being used for commercial use.
Mat will need to be returned to the manufacturer at buyers expense. Buyer will receive a refund for shipping paid provided the damage is a manufacturers fault not a user fault.
Note: Bag is not covered under the mat warranty.