Warranty claims will only be accepted from those who have registered their mat purchase. Please do so below on the link. Remember you must keep your receipt and register your mat warranty for a claim to be valid. The warranty is not valid for resold products. Original owner with proof of purchase only.
Please inspect your goods upon arrival to ensure no damage or any other issues that require our attention or service. If you find any problems, please notify us within 30 days of receiving your item. We guarantee that your recycled poly mat is free of any manufacturer’s faults.
Please inspect your mat before use directly after purchase.
Before use please lay the mat out, hose it to soften the weave and allow it to dry completely before putting it back into its bag. This will allow you to inspect the mat but also season the plastic to make the mat easier to fold and to allow sand, dirt and water to travel through the weave.
Please note that minor loose threads or short threads are typical and do not constitute a manufacturer’s defect. They do not compromise the product’s quality in any way.
Most loose threads can be easily trimmed off or tucked into the weave. If you have any concerns, please send us a picture along with your receipt to [email protected] . This will allow us to assist you accordingly.
Thank you for your understanding.
Returns Due To Change Of Mind
Bravic Enterprises Pty Ltd ta Camping Mat Warehouse will accept returns due to change of mind if a request to return is received by us within 30 days of receipt of item. The item must be returned to us in original packaging, unused and in resalable condition.
Return shipping will be paid at the customers expense and the customer will be required to arrange their own shipping.
Customer will receive store credit as form of refund for change of mind purchases. If a cash refund is requested the customer will receive payment back to the account for which payment was originally made less 10% restocking fee to cover overheads. We will notify via email once completed.
Bravic Enterprises Pty Ltd ta Camping Mat Warehouse will refund as per above but will NOT refund the value of any shipping paid.
Warranty Returns
Please check your goods upon arrival to ensure that there was no damage en route to you or any issues that require our attention or service. If so, you must advise us within 30 days of receiving your item.
Bravic Enterprises Pty Ltd ta Camping Mat Warehouse will honour any valid warranty claims, provided a claim is submitted within 1 year of receipt of items.
Customers will pay at their expense for return shipping and we will reimburse you upon successful warranty claim. Shipping costs reimbursed will not exceed invoice costs paid to the courier service.
Upon return receipt of items for warranty claim, Bravic Enterprises Pty Ltd ta Camping Mat Warehouse to process your warranty claim within 7 days. Once the warranty claim is confirmed, you will receive the choice of:
- refund to your payment method plus any shipping costs incurred.
- a refund in-store credit
- a replacement item sent to you if stock is available
Once the mat has been used by the buyer you have accepted the mat as being of good quality without any manufacturer faults. Warranty only covers original owner and cannot be transferred.
Warranty will be voided when:
Damage to the mat is by the owner:
- fails to fold the mat correctly as per the folding instructions located here: https://campingmatwarehouse.com.au/care-and-maintenance/
- when they have used pegs or screws to attach the mat to the ground where excessive pulling has damaged the bindings or the thread on screws have damaged the eyelets
- when the mat has had something hot fall on it to cause melting of the fabric or holes to be burnt in.
- when furniture, sharp items or heavy items have been dragged across the mat pulling the weave.
Please do not:
- Drag items on the mat
- Fold the mat incorrectly
- Smoke or use any heat near the mat
- Pull on the mat with force when attaching to the ground.
Please ensure you provide photos with your claim. Please also a provide copy of the receipt of purchase to validate your warranty. Without this information, we cannot review your warranty claim.
Warranty is offered against manufacturing faults upon evaluation.
It is very important to look after your mat.
This warranty does not cover any faults or damage that has been caused by abuse, improper use, acts of nature including excessive sun exposure, wear and tear, lack of maintenance and incorrect folding and care. This mat is designed to be used under an awning that does not have excessive sun exposure. Mat is not covered under warranty when being used for commercial use.
Mat will need to be returned to the manufacturer at buyers expense. Buyer will receive a refund for shipping paid provided the damage is a manufacturers fault not a user fault.
Note: Bag is not covered under the mat warranty.
